Keeton is professional and knowledgeable. They have done accurate and timely diagnostics and service every time I have taken my vehicle there. There is one policy which I don't care for, which is they will not allow customers to source parts. In some cases, such as my most recent service need, this can add very substantially to the expense of the repair. For example, $1500 quoted for parts vs $800 for parts sourced myself from industry leading manufacturers. I understand the policy and why it's in place. Its just something to consider on some types of repairs and for some vehicles, and they do offer an excellent warranty on all of their repairs.. Overall satisfaction with Keeton is high.